Exchange and Return Policy
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Sales item(s) will not be accepted for returns or exchange.
Seven (7) days return period upon receiving date of your parcel.
We do not accept exchange or returns for all the accessories including bags, earrings and lingerie.
All the shipping fees due to the exchange of the products shall be borne by the customer requesting an exchange. We will encourage you to use a reliable courier with a tracking number.
Vigee’s will not be responsible if the shipment is lost or damaged during the return transit.
All items shall only be exchanged once.
Size exchange for products that have the same design shall only be done after we have received your exchanging item (subject to availability of stock).
Exchange processing may take up to 30 to 45 days from the receiving date and shall be dependent on the volume of returns.
We reserve the final right to reject your returned goods if they do not comply with our exchange policy. For more information on returns, kindly direct message to our Instagram @vigee_s or email to [email protected]
All of the returned purchased item(s) are not entitled to any cash refund, only size exchange of same design item(s) are allowed.
The colour of products may vary due to studio lighting used and please allow 20% of colour variation in image illustrated products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason are not allowed and will be charged for a processing fee.
There might be 1cm-3cm differences in the measurements given due to different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise, please kindly direct message to our instagram @vigee_s or email us to [email protected]
For printed items, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece and return due to this reason is not considered a defect.
How to return?
If you have met all requirements above, you may submit a Return Request via Direct Messages to Vigees Instagram @vigee_s or contact us [email protected] and we will respond in 24 to 48 hours.
Address: No11, Jalan Harmoni 18/ku3, Sungai Pinang 42100, Klang, Selangor, Malaysia.
Email: [email protected]