Delivery & Shipping Policy
Delivery & Shipping Policy
- All deliveries are only within Malaysia and Singapore. Street names and POS codes must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia and Singapore.
Shipping Charges
- A standard shipping & handling fee of RM8.00 (Peninsular Malaysia) and RM18 (Sabah & Sarawak) for every transaction unless otherwise stated. * (the fee is subject to change by the management without prior notice).
- Delivery is FREE for orders above RM180 (Peninsular Malaysia) and RM280 (Sabah & Sarawak).
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier (Pgeon/J&T/DHL/EMS/Aramex/Teleport/SF Express/PosLaju/ABX Express) from Monday to Friday, excluding weekends and public holidays.
Delivery Lead Time
- Confirmed orders with all ready stock items will be processed within the next two (2) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia: 1 - 4 business working days.*
- Sabah & Sarawak : 7 - 14 business working days.*
*subject to courier service’s changes.
Sales, Promotions & Festive Periods
- During peak online sales & promotional periods, orders and deliveries may take a longer time.